Last Updated: 14 ^th January 2026

1. WHO WE ARE

Terrace Australia Pty Ltd (Terrace AU) provides outdoor design resources and templates including Designer Blueprints, Design Briefs, AI Design guides, and additional digital resources. This Privacy Policy explains how we collect, use, and protect your information.

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at [email protected].

For the purpose of applicable data protection laws and if not explicitly stated otherwise, we are the data controller of your personal information.

2. INFORMATION WE COLLECT

Information you give us:

• Name, email, phone number
• Billing and shipping address
• Payment information (processed securely through third-party providers)
• Project details you share with us
• Communication preferences

Information we collect automatically:

• Device and browser information
• Pages you visit on our website and how you interact them
• Cookies and similar tracking technologies (see Section 6)

3. HOW WE USE YOUR INFORMATION 

We use your information to:

• Deliver your digital download purchases
• Process payments and prevent fraud
• Send order confirmations and product updates
• Provide customer support
• Send newsletters and marketing (you can opt out anytime)
• Improve our website and services
• Comply with legal obligations

4. WHO WE SHARE YOUR INFORMATION WITH

We never sell your personal information, and do not use your personal data to train public AI models.

We only share it with:

• Payment processors (Stripe, PayPal, etc) to complete transactions
• Email service providers to send you newsletters and order confirmations
• Website hosting and cloud storage to deliver digital products
• Analytics providers (Google Analytics) to understand website usage
• Legal authorities when required by law

All third parties are contractually required to protect your information.

5. YOUR RIGHTS

Australian residents can:

• Access or correct your personal information
• Request deletion of your data
• Opt out of marketing communications
• Complain to the Office of the Australian Information Commissioner (OAIC)

EU & UK Privacy Rights (GDPR)

If you are located in the EU or UK, you have additional rights under GDPR, including the right to:

·       Access, correct, or delete your personal information

·       Restrict or object to how your information is processed

·       Request a copy of your data in portable format

·       Lodge a complaint with your local data protection authority

To exercise your rights: Email [email protected] with “Privacy Request” in the subject line.

To protect your privacy: We may need to verify your identity before responding to certain requests.

6. COOKIES

We use cookies to:

• Remember your preferences and shopping cart
• Analyse website traffic (Google Analytics)
• Help us understand what content is useful and improve our marketing

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

Opt out of Google Analytics

7. DATA SECURITY

We protect your information using:

• SSL/TLS encryption (HTTPS)
• Secure payment processing (PCI-DSS compliant)
• Restricted access to personal data
• Regular security monitoring

However, no internet transmission is 100% secure. We cannot guarantee absolute security.

8. DATA RETENTION

We keep your information only as long as necessary:

• Purchase records: 7 years (tax/legal requirements)
• Account information: Until deletion or 3 years of inactivity
• Marketing lists: Until you unsubscribe
• Support inquiries: 2 years after resolution

9. INTERNATIONAL TRANSFERS

We’re based in Australia. If you access our services from elsewhere, your information may be transferred internationally to Australia. By using our services, you understand and agree that your information may be transferred internationally.

10. CHILDRENS PRIVACY

Our services are not intended for anyone under 18. If we discover we’ve collected information from a child, we’ll delete it immediately.

11. THIRD-PARTY LINKS

Our website may link to external sites (Pinterest, suppliers, social media, and designers). We’re not responsible for their privacy practices. Please review their policies before sharing information.

12. CHANGES TO THIS POLICY

We may update this Privacy Policy occasionally. Significant changes will be notified via email or website notice. Continued use of our services means you accept the updated policy.

13. CONTACT US

Questions about privacy?
Email: [email protected]
Website: www.terraceAU.com

For Australian residents: If we don’t resolve your concern, contact the OAIC at www.oaic.gov.au or 1300 363 992.

By using Terrace Australia Pty Ltd and it’s Terrace AU website, you agree to this Privacy Policy.